Setting up your venue

Updated 25 Sep 2026

The order that gets a new venue from empty to taking real bookings: profile, resources, schedules, a product, then your checkout.

This guide assumes you already have a LUPO login. If you don't, ask your account owner to invite you from Settings → Team — see Adding team members.

1. Fill in your venue profile

Go to Settings → Profile and add your logo, address and trading hours. Then open Settings → Communications for the sender name, reply-to and support email, plus the policy note and footer added to confirmation emails.

2. Create your resources

A resource is the thing that actually gets booked: a mini-golf course, a karaoke room, a shuffleboard lane. Go to Products → Resources and add one for each bookable space. Choose how it books:

• Single bookings — each unit (Lane 1, Lane 2…) is taken by one party at a time.
• Multi bookings — one shared pool, like a mini-golf course, where the capacity is the total number of guests it can hold at once.

3. Add a schedule

A schedule says when a resource can be booked. Go to Products → Schedules, create a schedule, then add rules to it: the days it runs, the opening time, the last start time, the interval between session starts, and any buffer between sessions.

4. Create your first product

A product is what guests see and book. Go to Products → Products, choose Create product, then pick Session. Choose the resource and schedule, set per-person or flat pricing (see Pricing, discounts & add-ons), and add at least one duration with a price.

New products start Hidden. Once it has a duration and price, switch it to Online — the toggle stays locked until there's at least one duration, so guests can never land on a product they can't book.

5. Preview and embed your checkout

Open Checkout to see your live booking widget exactly as guests will, set its colour, and copy the snippet for your website. Embedding the checkout walks through each option.

6. Take a test booking

Run a booking through the checkout preview from start to finish. It appears in Bookings straight away — open it to see check-in, cancellation and the booking timeline in action. For a phone or walk-in booking, use Create booking on the Bookings page instead (Creating & cancelling bookings).