Creating & cancelling bookings
Updated 25 Sep 2026
Take phone and walk-in bookings, find any booking fast, and cancel or refund when plans change.
Finding a booking
Bookings opens on Today. Search by name, email or ref, filter by status or date range, and switch between the list, calendar and daily capacity views. Select any booking to open its details.
Creating a booking
- On Bookings, choose Create booking.
- Pick the product, date and number of guests, and set the channel to Phone or Walk-in / POS.
- Choose an available time, add the guest's name, email and phone, and a promo code if they have one.
- Choose Create booking.
Inside a booking
- Edit the guest's name, phone and notes. The email address can't be changed here.
- Check in the party when they arrive.
- The Timeline shows everything that's happened: created, paid, confirmation sent, checked in, cancelled or refunded.
- From the ⋯ menu: Resend confirmation, Download tickets or Export PDF.
Cancelling and refunding
Open the booking and choose Cancel booking, then confirm. Cancelling always refunds the full amount paid, back to the original card through Stripe. If the booking was part of a multi-activity order, the whole order is cancelled and refunded together.
Staff cancellations ignore the guest cut-off times below, so you can always cancel on a guest's behalf. Door staff can't issue refunds.
Letting guests manage their own booking
Under Settings → Self-service you can let guests reschedule and cancel (with an automatic refund) from the link in their confirmation email, each with its own cut-off — by default 4 hours before the session for rescheduling and 24 hours for cancelling.