Why isn't my product showing?

Updated 25 Sep 2026

Work down this list — one of these is almost always the reason a product is missing from the checkout.

1. It's still Hidden. Open the product and check the status pill says Online. A product can't go online until it has at least one duration with a price.
2. It's archived. Archived products never show. Find it under Products → Products → Archived and restore it.
3. Its sales haven't started. Under Sales availability, a sales start date in the future keeps it off sale until then.
4. It's inside the stop-sale window. Online sales stop a set time before each session — the product's own setting, or your venue default if blank. Sessions starting sooner than that won't be offered.
5. Its type or category is hidden. Check Visible in checkout on the Checkout page, and the category's settings under Products → Categories.
6. The schedule has no times that day. Check the schedule's rules under Products → Schedules — days, opening time and last start time.
7. The party size doesn't fit. A guest asking for more (or fewer) people than the product's min/max party won't see it as bookable.
8. The embed points at another venue. The data-venue value in your website snippet must match the snippet shown on your venue's Checkout page.